Reference

What You Agree To When You Use wd126

These terms set out how wd126 operates, what we expect from you, and what you can expect from us. Access to the platform depends on local law and is available only where permitted in your region.

Account ConditionsData & PrivacyWallet Use: DANA, OVO, GoPayJurisdiction NoticeContact Rights
wd126 What You Agree To When You Use wd126
CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, your account status, or a transaction dispute, our support team handles legal and account queries directly. Players in Semarang and across Indonesia can reach us through the channels below during staffed hours.

Live Chat Open the chat widget from any page on wd126. Our team handles account and legal queries and can escalate to a senior agent when needed.
Email Support Send your query to our support address for written records. Useful for formal disputes, account-closure requests, or data-access questions.
Help Centre Our help centre covers account conditions, wallet verification steps, and how to submit a formal complaint if a chat resolution does not satisfy you.
DATA AND SECURITY

How We Handle Your Data and Account Security

We take a straightforward approach to data: collect what is needed to run your account, protect it with standard encryption, and do not sell it to third parties. Here is how each area works in practice.

Data We Hold

We store the details you provide at registration and the transaction records tied to your DANA, OVO, or GoPay wallet. You can request a copy of your data by contacting support.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and, where enabled, a one-time PIN sent to your registered number. Never share your login details. Report any suspicious access to support immediately.

Retention and Deletion

We keep account records for as long as required by applicable law. When you close your account, personal data not required for legal or financial records is deleted within a reasonable period.

Legal Questions We Get Asked Most

Straight answers to the questions we hear most about how these terms work and what your rights are.

These terms apply to anyone who opens or uses a wd126 account. Access is subject to local law, and you confirm eligibility when you register. Terms apply regardless of which device you use.

No. Your linked wallet — DANA, OVO, or GoPay — must be registered in your own name. Mismatched wallet details will trigger a verification hold before any transaction is processed.

Contact our support team by email or live chat and ask for a data-access request. We will confirm your identity and provide the relevant records within the timeframe required by applicable law.

Any balance held at suspension is reviewed under our account-closure process. We will contact you through your registered details to explain next steps and any applicable conditions.

Updated terms are posted on this page with a revised date. Continuing to use the platform after an update means you accept the new terms. If you disagree, contact support to close your account.

Start with live chat for fastest response. If unresolved, submit a written complaint by email. Our team will acknowledge it and provide a formal response within a reasonable period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.